Services Why Us Process Contact

Hong Kong Data Center
Proxy Maintenance

7x24 remote hands support · server racking & stacking · emergency fault handling
Your infrastructure guarded by certified local engineers

15-min response Tsuen Wan / TKO / Shatin ISO 27001 aligned

Our Services

Comprehensive on-site technical support for Hong Kong data centers

Remote Hands

Smart Hands Service
  • Rack & stack, device relocation
  • Cable management & labeling
  • HDD / RAM / PSU replacement
  • Power cycle, LED status check

System & Software

OS & Network Config
  • OS installation (Linux/Windows)
  • Basic network setup (Cisco/Huawei/Juniper)
  • IPMI / iLO out-of-band management
  • Firmware upgrades & driver install

Inspection & Monitoring

Routine Site Checks
  • Scheduled site inspections
  • Temperature & humidity monitoring
  • Equipment status reports
  • Photo documentation of racks

Emergency Response

24/7 Fault Handling
  • 24/7 on-demand emergency dispatch
  • Hardware diagnosis & replacement
  • Network outage troubleshooting
  • Coordination with DC NOC team

Asset & Logistics

Spare & Shipping Management
  • Receive servers from overseas/mainland
  • Customs clearance assistance
  • Global shipping from Hong Kong
  • Spare parts warehousing

Why Choose Us

  • Local Team, Local Knowledge: Engineers stationed in Hong Kong, familiar with major facilities (Equinix, iAdvantage, SUNeVision) and access procedures — no cross-border hassle.
  • Industry-leading SLA: 15-minute acknowledgement, 4-hour on-site for emergencies, next-business-day for scheduled tasks.
  • Certified Professionals: CCNA, Linux Certified, ITIL, and ISO 27001 awareness — we operate with compliance and precision.
  • Security & Confidentiality: Strict adherence to DC NDAs, body cameras during operations, and full before/after reporting.
600+
Racks Maintained
Certified Engineers
CCNA / Linux / ITIL
Multiple DC Locations
Tseung Kwan O, Tsuen Wan, Shatin
Background checked & NDA signed

Maintenance Process

Transparent, fast, and trackable on-site support

1

Submit Request

Raise a ticket via portal or instant messaging with authorization.

2

Confirm Details

Engineer verifies rack ID, device serial, and scope of work.

3

On-site Action

Body camera on, execute step-by-step, send live photo/video.

4

Report & Close

Detailed service report with before/after comparison.

Standard SLA: 4-hour on-site for urgent issues, next business day for routine tasks.

Get Your Maintenance Plan

Flexible contracts for MSPs, cloud platforms, and enterprises. Reach out today.

noc@isp.com.hk
+852 9455 8770
@cnhkidc

Kwun Tong, Kowloon, Hong Kong · Data Center Support Office